Terms & Conditions
I. Order Placement
II. Order Processing Time
III. Combining Purchase Orders
IV. Order Cancellation
V. Shipping Information
a. Free shipping on all orders for only the lower 48 continental United States.
b. Deliveries outside the lower 48 states is the responsibility of the customer. This includes duties, import fees, customs brokerage fees, and taxes that may be assessed by the customers country’s customs system.
VII. Shipping Times
VIII. International Orders
a. International orders will be shipped through FedEx or any other carrier that SpecGrade finds appropriate. However, the buyer holds sole responsibility for any duties and brokerage charges assessed by the buyer’s country’s customs service and the shipping company.
b. If currency exchange is applicable, your credit card company will convert the charges to your local currency after it has been invoiced in US dollars. Accurate pricing is only guaranteed in US Dollars.
IX. Stock Availability
X. Returns and Exchange Policy
a. SpecGrade does not allow any returns of any lighting products. If your product is defective, then a replacement will be provided in accordance with our Warranty Policy.
b. To receive a replacement for a defective unit under warranty, email Email@Email.com for full instructions. Your request will be reviewed and, if approved, our team will issue an RMA (Return Merchandise Authorization) and you will receive a replacement unit once the defective unit is received. It is then SpecGrade’s sole decision to either replace or repair the unit. If an item is returned without an RMA number, the item will be rejected and sent back to the sender. If a replacement is needed prior to the receipt of the defective product, please call us directly at 888-410-5337. If a customer requests an advance replacement, they will be required to provide full payment equal to the amount of the replacement unit. This charge will be eligible for full credit pending inspection by SpecGrade. If SpecGrade does not receive the defective unit within 25 days of the shipment of the replacement, we will not void the charge. Certain exemptions may apply.
c. Any written quotes, be they mailed, emailed, or faxed, that have modified return/exchange policies shall govern over these general return/exchange policies.
XI. Pre-Payment Options
a. The following pre-payment options are offered:
- Bank or Cashier’s Check
- ACH (Wire Transfer)
b. The full purchase amount will be debited to your credit card once you submit your order since we build all fixtures to order.
c. PayPal will immediately debit your PayPal account for the full purchase amount if you pay with PayPal.
d. Mail your check with the confirmation number to our address to pay with a Bank or Cashier’s Check. Production will start on your order once we receive the payment.
e. COD orders will not be accepted at this time.
XII. Product Warranty
XIII. Product Liability
a. SpecGrade’s only responsibility regarding products that have been proved defective by SpecGrade’s own tests is to replace or repair the products. BESIDES OUR PUBLISHED WARRANTY, SPECGRADE OFFERS NO WARRANTY, EITHER EXPRESSED OR IMPLIED, AND DISCLAIMS ALL OTHER WARRANTIES, INCLUDING THOSE FOR FITNESS AND MERCHANTABILITY. SPECGRADE’S LIABILITY SHALL NEVER BE MORE THAN THE BUYER’S PURCHASE PRICE IN ANY SITUATION. SPECGRADE SHALL NOT BE HELD LIABLE FOR ANY CONSEQUENTIAL OR INDIRECT DAMAGE. The customer must notify SpecGrade of a defective product within the first 30 days after the product is delivered. This warranty is not applicable to products prone to misuse including, but not limited to; applying reverse voltage to LEDs, static discharge, overheating, accident, modifications, power surges, water submersion, or any alteration that renders SpecGrade unable to test the product. If the LED fixtures have been opened by the customer, then all product warranties will be voided.
b. SpecGrade cannot be held responsible for the indirect exchange or resale of any products to any territories that are under Federal or International trade embargos.
c. Please note that our LED products are extremely bright and customers should not stare directly into any of the lights for any reason. Light Therapy LED fixtures should only be used under the supervision of a licensed doctor. SpecGrade, and all of it’s employees, disclaim all liability in the event of any damage or losses including, but not limited to, direct, indirect, special, incidental, or consequential damages as a result of using their LED lighting products.
XIV. Technical Specifications and Product Information
The product information and specifications displayed on this website or in SpecGrade catalogs or other printed material are subject to change without notice and are based on information from the manufacturers of the relevant products and are only displayed for reference purposes. SpecGrade, its owners and it’s employees shall not be held liable for any damage or losses including, but not limited to, direct, indirect, special, incidental, or consequential damages or other losses, arising out of errors or omissions on this website or on any document published by Lighting Solutions LLC, dba SpecGrade LED.
SpecGrade estimates fixture performance using average spectroradiometric data for each LED type and is subject to change without notice. Advertised performance estimates may differ from actual photometric results. Actual production LEDs will differ from the LED manufacturer’s bin tolerance in both spectral content and radiometric flux.
XV. LED Binning
XVI. Misprints and Errors
a. Although every measure is taken to be sure that all information on our website is current and accurate, misprints, errors, inaccuracies, omissions (including incorrect specifications for products), or other errors may occur. SpecGrade does not guarantee that the content on our website, including, with no limitations, product descriptions, product availability, or photographs to be fully accurate or complete.
b. SpecGrade reserves the right to:
- Correct any error, inaccuracy, or omission without liability and notify the buyer.
- Change the products services advertised or for sale on the website at any time. SpecGrade may also change the prices, charges,
fees, product specifications, promotional offers, or any other website content without any notice and without liability to any person.
- Cancel, correct, or reject any order, even accepted orders, at any time for any reason
- Put a limit on the quantities sold or available for sale
XIX. Third-Party Links
a. The entirety of the content of this site, including but not limited to text, graphics, or code is copyrighted as a collective work under USA and other copyright laws, and is the sole property of SpecGrade. ALL RIGHTS RESERVED.
b. Purchasing SpecGrade products or placing an order with SpecGrade are the only grounds for permission to be granted to electronically copy and print hard copies portions of this site. You may display and, subject to any expressly stated restrictions or limitations regarding specific material, download or print portions of the material from the different areas of the site only for your own non-commercial use, to place an order with SpecGrade, or to buy SpecGrade products. Uses outside of those previously listed, including but not limited to the reproduction, display, distribution, or transmission of any content of this site is strictly prohibited, unless permission is given by SpecGrade. You also agree to not delete or change any proprietary notices from materials downloaded from this site.
All trademarks, service marks, and trade names of SpecGrade used in the site are trademarks or registered trademarks of Lighting Solutions LLC, dba SpecGrade LED.